Refunds

Last updated 9 September 2026

Thirty days, no questions

If LidGuard isn't what you wanted, reply to your Stripe receipt within 30 days and ask for a refund. You'll get the full amount back. You don't have to explain why, and you won't be asked to.

A refund releases the licence

LidGuard is licensed, so a refund does switch it off: the key stops activating, and any Mac already using it stops holding within a few days, at its next licence check. You don’t have to uninstall anything or hand anything back — it happens on its own. Asking for the money back and carrying on using the app is the one combination that isn’t available.

If you are still inside the 14-day trial, there is nothing to refund. Just stop using it.

How to ask

Find the Stripe receipt emailed to you at the time of payment.
Reply to it, saying you'd like a refund.
Stripe returns the money to the original payment method. Card refunds usually take 5–10 business days to appear, depending on your bank.

After 30 days

Ask anyway. At this price the answer is very likely yes; it just isn't a promise outside the window.

If something went wrong

If LidGuard didn't keep your Mac awake, it's worth telling me what happened before you ask for the money back — the machine, the macOS version, whether the lid was shut, whether deep hold was installed, and which agent you were running. Sleep behaviour varies by hardware and configuration, and that detail is often enough to fix it. The limits section explains what the app can and cannot guarantee.